Our values - Care • Respect • Dignity • Compassion

Login

Signup

Complaints and Feedback

Purpose of the Complaints Scheme

ACCW ensures that only Care Workers who are suitably trained and qualified and practice competently and ethically are registered. If you wish to complain, you can be assured of confidentiality, natural justice, and privacy.

Depending on the nature of your complaint, please use the appropriate link below :

1. Australian College of Care Workers members must be familiar with the guide for compulsory reporting

Click below link view more information:

https://agedcare.health.gov.au/ensuring-quality/aged-care-quality-and-compliance/guide-for-reporting-reportable-assaults 

2. Health Complaints Commissioner

Click below link to lodge a complaint with Health Complaints Commissioner:

https://hcc.vic.gov.au/make-complaint

3. AHPRA

Click below link to lodge a complaint with AHPRA:

https://www.ahpra.gov.au/Notifications/Make-a-complaint.aspx 

4. Aged Care Quality and Safety Commission

Click below link to lodge a complaint with Australian College of Care Workers:

https://www.agedcarequality.gov.au/making-complaint/lodge-complaint

5. Australian College of Care Workers Concern(s) / Feedback

Click below link to lodge a complaint with Australian College of Care Workers:

Feedback Form